FAQ

Different shipping methods are available. At checkout, you will be prompted to select the shipping method of your choice.

We currently ship to the USA. There is a flat shipping fee of 30 USD, free shipping is applicable for orders over 200 USD.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order' option here and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. IST will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method's expected delivery time. If you are not sure whether your location is remote, please click here for all the details.

We offer free Shipping all over India for purchases above Rs.2000/-

We gladly accept Visa, MasterCard and UPI Payments. 

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, LotusLane expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by provided email or mobile phone.

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Kindly read return policy document from the SHIPPING & RETURNS section

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.