Custom Made / Custom Dress Policies
Custom dress policies
Understand fit, dispatch and aftercare before choosing your dress. Order through the store checkout using prepaid payment or Cash on Delivery. A ₹100 COD handling fee applies once per order.
Customization & fit
One ₹300 charge applies per dress when changing the design or choosing made-to-measure fit. Multiple changes do not add multiple customization charges. An unchanged original design in a standard size has no customization charge.
Measurements, available customizations and design feasibility are reviewed before tailoring. Customization is available only for the six dresses in Customize My Dress. These custom offers are not on sale. The displayed dress price is the regular custom-offer price; one ₹300 customization fee applies when the design changes or Custom Size is selected. An unchanged original design in a standard size has no customization fee.
Check the size chart and measuring instructions. Customized previews are AI-generated illustrations; print placement, drape and proportions may differ in the finished garment.
Dispatch & delivery
Custom-fit and made-to-order dresses dispatch in 7–10 working days after measurement confirmation. Dispatch is when the parcel leaves the studio, not when it arrives.
India delivery generally takes another 3–4 working days after dispatch. India shipping is ₹150 for orders below ₹2,000 and free from ₹2,000. Online checkout for custom dresses accepts delivery addresses in India. For US delivery, request an actual-weight shipping quote on WhatsApp before ordering. The studio confirms the total and ordering arrangements after you approve the quote. Garuda Vega transit is estimated at 7–10 working days after dispatch. International duties, customs charges and local taxes are payable by the recipient.
Tracking is shared after dispatch. Shipping and any COD fee are shown at checkout. Contact the studio for a US shipping quote before ordering.
Returns, exchanges & alterations
Custom-made and custom-fit items are not eligible for change-of-mind returns or exchanges, including fit or preference reasons. There are no cash refunds for change of mind.
If a fit adjustment is needed, contact the studio to review what alterations are possible. This is a review, not a promise of a free alteration; agree any work, charges and shipping arrangements with the team before sending your garment.
These restrictions do not apply to damaged, defective, incorrectly supplied or not-as-described items, or items not delivered within the stated schedule. Contact us promptly so the appropriate remedy can be arranged in accordance with applicable law. Ivory by Radhika covers return shipping for damaged, defective, incorrectly supplied or not-as-described items.
An unchanged, eligible ready-to-ship dress follows the store’s standard policy: one size or available-style exchange requested within 7 days of delivery, subject to approval and stock. It must be unworn, unused and returned with original tags, packaging and invoice. Customers pay return shipping for approved size/style exchanges. Last Pieces / Final Sale items are excluded from change-of-mind exchanges.
Contact us before sending anything back. The team confirms eligibility and return instructions. Once approved, returns go to Ivory by Radhika, 130 Rajiv Gandhi Salai, Sholinganallur, Chennai 600119.
Policy sources
Store terms checked on 21 October 2026: Shipping & Returns and Custom Fit guidance. The ₹300 customization charge and 7–10 working-day dispatch are confirmed for this dress studio.
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